• 1. How to upgrade app?
  • 2. How to check the current APP version number?
  • 3. Which system of Android or IOS does app need to support?
  • 4. How to change app language?
  • 5. App often crashes, pop up as soon as you go in and can't be used normally?
  • 6. Do remote control devices have geographical restrictions?
  • 7. How to change my nickname / avatar?
  • 8. How to delete / add a room?
  • 9. What if the firmware upgrade fails?
  • 10. After changing the mobile phone operating system, can the original app account still log in normally?
  • 11. Why did you scan the QR code of APP download and click download to have no response?
  • 12. Can an account be logged in and used on multiple mobile phones at the same time?
  • 13. Why can't I receive email verification code when I register in app?
  • 14. Can the app account of the bound device log in under both IOS and Android systems?
  • 15. How to change the password of app?
  • 16. What if the app can't log in？
  • 17. How to register a new account?
  • 18. How to log off / delete my current account?
  • 19. Why is the living room, master bedroom and secondary bedroom displayed in Chinese when the mobile phone language is English?
  • 20. How to give feedback on my proble
  • 21. What is the time zone for the device to execute regularly?
  • 22. Time delay setting?
  • 23. How to cancel the set countdown?
  • 24. Can the timer or countdown added by the same device on the IOS phone be synchronized to the Android phone?
  • 25. What to do if the timing task is not executed correctly?
  • 26. Can timing continue when the device is offline?
  • 27. How to set the timing to manage the switch of the device?
  • 28. Can I control my Bluetooth device if it changes place?
  • 29. After resetting the device, can the original connected mobile phone still control the device?
  • 30. When using Bluetooth to connect the product, what is the maximum distance that the app can control the product?
  • 31. How to check whether the firmware of the device needs to be upgraded?
  • 32. How to control my smart device?
  • 33. There is something wrong with my device. How can I restore the factory settings?
  • 34. How to check if my device is offline?
  • 35. How to rename / change a device name?
  • 36. How to share devices?
  • 37. Why can't the control of the device be turned on, even if it is turned on, it will be a blank page?
  • 38. Device cannot be shut down through app?
  • 39. Why can I only control my device when I connect to my home Wi Fi, but not 4G and other Wi Fi?
  • 40. Does the mobile phone have to be on the same network (Wi Fi) as the device to control it?
  • 41. Can multiple devices be controlled uniformly?
  • 42. How to create a scene?
  • 43. How to use Siri to control smart products?
  • 44. How to use HomeKit function on iOS mobile phone in APP
  • 45. How to find the MFI of a HomeKit device?
  • 46. Why doesn't automation work?
  • 47. How is automation performed?
  • 48. time interval for automation ?
  • 49. The role of automation?
  • 50. Automation supports timing execution
  • 51. Solve problems with web page login
  • 52. It is recommended that Android users upgrade the version
  • 53. Why is automation not being implemented?
  • 54. What should I do if the panel cannot be opened?
  • 55. What is the error of timing automation?
  • 56. What should I do if my account's country is blank?
  • 57. What if you have problems logging in?
  • 58. What to do if login fails?
  • 59. What does the remote control mode on the device details page mean?
  • 60. What is a mixed group?
  • 61. Why are the Bluetooth devices in the mixed group not executed in the scene and automation?