Solve problems with web page login

If you encounter problems when logging in on the web page, please check the following solutions:

1. Confirm that your account exists
2. Confirm that the country, account (usually email address), and password you entered are correct
3. If you forget your password, it is recommended to log in using the "authorization code" method; you can also use the App to retrieve your password
4. If you use a third-party login method, such as WeChat, Google, Apple, you need to log in using the "authorization code" method
5. You can try to contact the staff for assistance by submitting a work order

To log in using an access code: