Hello, if the video is stuck during the video call, please follow the following methods to solve it:

1. Check whether your phone has turned on the network. And the network can be used normally.

2. Switch the phone to another network or use your mobile data to try to call

3. If the mobile phone network is normal, please check the signal strength of the device to see if it is in a good network environment.

If the video call is still stuck, please give us feedback and we will help you solve the problem