If there is a problem in the process of authorizing Alexa, then this authorization will prompt failure and not be associated with Alexa.

You need to clear the browser cache, reopen Alexa, and try authorization again.

If the authorization is normal, but the device still cannot be controlled, then there may be a problem with the device.

Please try to control the device in the APP first. If it prompts offline, please feedback to us and we will help you solve the problem.

Please check whether the device is online first

1. Please check whether your device is online and whether the control in the APP is normal

2. If the device can be controlled normally, please check whether it is associated with Alexa. You can see whether it is associated with the CozyLife application in Alexa.

3If there is a problem in the process of authorizing Alexa, then this authorization will prompt failure and not be associated with Alexa

4Reopen Alexa and try authorization again.

If the association still fails, please feedback to us and we will help you solve it as soon as possible